Frequently Asked Questions

General Information

Where can I smell Bedouin Parfums?

All our current authorized retailers are listed on the retailers page.

Is shopping online on this website secure?

Absolutely. Both your information and all payments are completely secured by using up-to-date SSL security technology.

Do you offer discounts or coupon codes?

We do not offer any coupon codes nor any discounts.

Is my personal information stored?

Your personal information is securely stored in our database using the same SSL security technology. This information is only used for your convenience, so your information is already filled out for future orders. Credit card information is never stored, shared or traded. Please refer to our privacy policy for further information.

How do I contact you?

For general inquiries, please email us at info@bedouinparfums.com

If you have any order related questions, please send an email to sales@bedouinparfums.com

For further information, have a look at our contact page.

Shipping Information

Where do you ship?

We currently ship worldwide, with very few exceptions. If by some chance we’re not able to ship to your country, we’ll be in touch with you very soon after your order. You will be refunded fully right away.

What are the shipping costs?

We are happy to inform you that all shipping is free of charge temporarily.

Do you ship to PO boxes?

Shipping to PO boxes is only possible in the Netherlands. Shipping to PO boxes in other countries is currently unavailable.

Do you offer express shipping?

Express shipping is currently unavailable. However, we’re always ready to help out. In case of urgent matters please send an email to sales@bedouinparfums.com. We’ll make sure to quickly assist you. 

How do I track my order?

After your order an email will be sent to the email address provided, notifying you of shipping and providing you with tracking information.

How long does delivery take?

Time of delivery depends on your country of origin. In general, delivery times are as follows:

Netherlands: next business day.
Europe: 2-3 days.
Outside EU: 3-12 days.

Returns

What is your return policy?

If you wish to return a product for a refund, please make sure the product is unopened and in it’s original packaging. Damaged products or products that are tampered with in any way, will not be refunded. Please read our complete return policy page for more information.

How do I request a return shipping label?

Please contact our customer support at sales@bedouinparfums.com and we’ll send you a return shipping label and further instructions as soon as we can.